Upgrade-FAQ

Technology Upgrade Timeline

VISA® Debit Card	Digital Banking
Wednesday, July 15, 2026
NEW CARDS IN THE MAIL You will begin to receive New ECB VISA® Debit Cards in the mail. They are not immediately activated. Please hold on to and continue to use your existing ECB VISA® Debit Card.
Friday, July 31, 2026
Tentatively shut down UChoose Rewards. Payouts for points will happen in August 2026.
Wednesday, August 12, 2026
SWITCH TO NEW CARD Your existing ECB VISA® Debit Card will no longer work. Please activate and begin using your New Card.
Thursday, August 13, 2026	Thursday, August 13, 2026


Friday, August 14, 2026

Your Security is our priority!

If you receive any suspicious communications, even if it appears to come from Eastern Colorado Bank - DO NOT respond. Instead, contact Eastern Colorado Bank Customer Service immediately at 1-866-210-0460.

Technology Upgrade

What is a Technology Upgrade? What is a Technology Upgrade?

Why is this Technology Upgrade happening? Why is this Technology Upgrade happening?

How does this impact me? How does this impact me?

When does this happen? When does this happen?

ECB VISA® Debit Cards and ATMs

Will my ECB VISA® Debit Card number change? Will my ECB VISA® Debit Card number change?

Will I be getting a new debit card? If so, when? Will I be getting a new debit card? If so, when?

Will I be able to use my ECB VISA® Debit Card with Fitbit, Google Wallet, Apple Pay, etc.? Will I need to re-do anything? Will I be able to use my ECB VISA® Debit Card with Fitbit, Google Wallet, Apple Pay, etc.? Will I need to re-do anything?

Will the ATM network change? Will the ATM network change?

Will there be down time when I can't access my money? Like, will I be able to use my debit card during the transition? Will there be down time when I can't access my money? Like, will I be able to use my debit card during the transition?

What if I am out of the country during the transition and want to use my debit card? What if I am out of the country during the transition and want to use my debit card?

Will ATMs work during the transition? Will ATMs work during the transition?

My child has an account with you, but they are out of state at college. If you are issuing new debit cards can you send to them directly? My child has an account with you, but they are out of state at college. If you are issuing new debit cards can you send to them directly?

Will new debit cards overlap in usage? Will new debit cards overlap in usage?

Customer Support

Will there be extended hours of support? Will there be extended hours of support?

Will lobby be open during extended hours? Will lobby be open during extended hours?

How will I get updates about this change? How will I get updates about this change?

Will there be downtime when I can't access my money? Will there be downtime when I can't access my money?

Will you be closed during the update? Will you be closed during the update?

Digital Banking

Will I have to re-do all of my auto payments? Will I have to re-do all of my auto payments?

What about internal auto-transfers? What about internal auto-transfers?

How will my Zelle with ECB be impacted? How will my Zelle with ECB be impacted?

Will I need to re-do the ECB Mobile App on my phone? Will I need to re-do the ECB Mobile App on my phone?

Will I have to re-do anything related to direct deposit of my paycheck? Will I have to re-do anything related to direct deposit of my paycheck?

Will I be able to use the ECB Mobile App to deposit a check during the upgrade? Will I be able to use the ECB Mobile App to deposit a check during the upgrade?

Will there be any new features in the new ECB Mobile App? Will there be any new features in the new ECB Mobile App?

When can customers download the new ECB Mobile App? When can customers download the new ECB Mobile App?

Is the new ECB Mobile App available before or after the conversion? Is the new ECB Mobile App available before or after the conversion?

Account/Loan Info/Statements and Settings

Will I still get paper statements and will they look the same? Will I still get paper statements and will they look the same?

Will there be any change in the date(s) I receive my statement? Will there be any change in the date(s) I receive my statement?

Will I be able to look up my past statements online? Will I be able to look up my past statements online?

Will I need to re-enroll in online statement or will that preference roll over? Will I need to re-enroll in online statement or will that preference roll over?

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Technology Upgrade Timeline

Your Security is our priority!

If you receive any suspicious communications, even if it appears to come from Eastern Colorado Bank - DO NOT respond. Instead, contact Eastern Colorado Bank Customer Service immediately at 1-866-210-0460.

Technology Upgrade

ECB VISA® Debit Cards and ATMs

Customer Support

Digital Banking

Account/Loan Info/Statements and Settings

Contact Us

Locations