Personal
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Technology Upgrade Timeline
Check back to this page often to receive the most current information about our Technology Upgrade.
| VISA® DEBIT CARD | DIGITAL BANKING |
| WEDNESDAY, JULY 15 |
| NEW CARDS IN THE MAIL You will begin to receive New ECB VISA® Debit Cards in the mail. They are not immediately activated. |
| FRIDAY, JULY 31 |
| Continue to use your existing ECB VISA® Debit Cards until August 13. Your old card will not work after that date. | |
| Please activate your new card on August 13 and update any recurring payments with your new card information. |
| WEDNESDAY, AUGUST 5 |
| Download a copy of current eBills set up with your current providers. New eBills will need to be established with our new vendor at your 1st login. | |
| Make note of all Zelle contacts and related payment information. History will not be available after 8/5. |
| FRIDAY, AUGUST 7 |
| Access to current Bill Pay and Zelle will be removed on 8/7. Any payments scheduled in advance will continue to process 8/7-8/13. |
| AUGUST 10 - AUGUST 14 |
| GO LIVE WEEK |
| MONDAY, AUGUST 10 |
| Download any eStatements you need access to until our new eStatement solution is available, targeted for completion no later than November 2026. | |
| We will be shutting down UChoose Rewards. Points will be redeemed for cash and credited to your account that your ECB VISA® Debit Card is attached to no later than Friday, August 29. |
| THURSDAY, AUGUST 13 |
| Please activate your new ECB VISA® Debit Card on 8/13 and update any recurring payments with your new ECB VISA® Debit Card information. | Zelle payments will not occur after 8/13. |
| ATM SYSTEMS IN TRANSITION Our ECB ATMs will be unavailable while we complete system upgrades. Balance Inquiries will also not be available. | Digital Banking, ECB Mobile App, and Voice Access (Telephone Banking) will be unavailable from 8/13 until 8/17. |
| PROGRAMS WE ARE RETIRING ATM MoneyPass® Network will be replaced with an ATM Service Charge Reimbursement Program. uChoose Rewards Points will be redeemed for cash and credited to your account that your ECB VISA® Debit Card is attached to no later than Friday, August 29. | P2P applications like Venmo or PayPal that use AFT (Automatic Funds Transfer) will not be available until Saturday, 8/15 at approximately 9:15PM MT. P2P App transactions not using AFT may continue to work, such as credits or refunds issued to a cardholder. |
| FRIDAY, AUGUST 14 |
| Extended hours begin | Extended hours begin |
| We Have Extended Our Hours to Better Serve You! Lobby Hours: 8:30AM - 6:00PM Drive Thru Hours: 8:00AM - 6:00PM |
| ALL WEEK 8/17 - 8/21 (Monday - Friday) We Have Extended Our Hours to Better Serve You! Lobby Hours: 8:30AM - 6:00PM Drive Thru Hours: 8:00AM - 6:00PM |
| MONDAY, AUGUST 17 |
| Account connections to Intuit QuickBooks will be unavailable until Saturday, 8/22. | |
| DIGITAL ENHANCEMENT COMPLETE Access to your accounts through YourFriendlyBank.com and ECB Mobile App are back! Android Users - Please delete your current app and redownload our new app in the Google Play Store. (Insert Image) Apple Users - Your app should update to the latest version. | |
| Our upgraded Bill Pay will be available. Login and ensure all future dated payments are accurate. | |
| UPGRADED ACCESS TO ACCOUNT BY CALL AND TEXT Introducing a new Text Banking Phone Number. Call CenterVoice at 1-877-ECB-4YOU or 1-877-322-4968 Text at 662265 |
| SATURDAY, AUGUST 22 |
| Account connections to Intuit Quickbooks now available. |
| ALL WEEK 8/24 - 8/28 (Monday - Friday) We Have Extended Our Hours to Better Serve You! Lobby Hours: 8:30AM - 6:00PM Drive Thru Hours: 8:00AM - 6:00PM |
| MONDAY, SEPTEMBER 14 |
| New P2P payment service now available. |
YOUR SECURITY IS OUR PRIORITY!
We will never ask for sensitive information via unsolicited call, text or email. If you receive any suspicious communications, even if it appears to come from Eastern Colorado Bank (ECB) - do not respond. Instead, contact ECB Customer Service immediately at 866-210-0460.
TECHNOLOGY UPGRADE
CUSTOMER SUPPORT
ACCOUNT/LOAN INFO, STATEMENTS AND SETTINGS
DIGITAL BANKING
Our Digital Banking and Treasury Management Services will experience a service interruption while our upgrade is underway. All services will be suspended from the evening of Thursday, August 13 until the morning of Monday, August 17. You will be required to enroll in our new Digital Banking Platform.
ECB VISA® DEBIT CARDS/ATMs
* Freedom BOOST and Freedom Flex Surcharge Reimbursement
Effective September 1, 2026, Eastern Colorado Bank will no longer be a member of the MoneyPass® ATM network. Foreign ATM surcharge fees may be assessed. Reimbursement of up to $12.00 per statement cycle is available, provided all Freedom BOOST qualifying criteria are met. The reimbursement will occur at the end of the statement cycle on the day the statement is generated. Accounts that do not meet the required eligibility criteria will receive no reimbursement. Reimbursement amounts are limited to actual surcharges incurred and are subject to eligibility requirements. See account disclosures for full details and qualifying criteria.
Freedom 55, Freedom NOW, Freedom Checking, Freedom Checking Plus, Special Account, Bank On, Opportunity Checking Reimbursement
Effective September 1, 2026, Eastern Colorado Bank will no longer be a member of the MoneyPass® ATM network. Foreign ATM surcharge fees may be assessed. These fees may be reimbursed up to $6.00 per statement cycle. The reimbursement will occur on the date the statement is generated. Reimbursement amounts are based on actual surcharges incurred.
